We are committed to provide delivery services within 24 hours of order confirmation. We personally make sure, urgent orders are express delivered.
We offer free delivery on purchases above NPR 25000, and a nominal fee of NPR 150.00 is charged on any purchases below NPR 25000.00.
Currently we deliver goods to Kathmandu, Bhaktapur and Lalitpur. We deliver only cakes in Pokhara and Chitwan. We are currently working to expand our services throughout Nepal.
We are constantly working with our vendors to provide the best prices on the all the products listed on our website. Additionally, we provide deep promotional discounts on the products regularly.
We are an online store and our office is at Jawalakhel, Lalitpur. It is not possible to see the product physically. However, you have to option of returning the goods at the time of delivery if you find it is not as per your order.
Once you have added all the items you would like to purchase in the cart, you click the checkout button, you have the option of signing in or checking-out as a guest. Once you fill in your personal details, delivery address and the shipping option, you are directed to the payment page. There, you can select eSewa as your payment option. You need to agree to the terms and conditions which will redirect you to the eSewa portal. Once you enter your eSewa login credentials, you can confirm your payment with sufficient funds in your account.
We will send you an order confirmation on the email registered for purchase. Guest logins will not get any confirmation via email. We also follow up on alternative contact details provided.
We have the options of Cash on Delivery, Card on Delivery, Credit/Debit/Prepaid Cards (National/International - Visa/MasterCard), eSewa payment gateway for Nepal only and PayPal for international payment. Payments in USD are not allowed other than using PayPal.
We do not have such facilities currently.
We follow seven days refund policy. But for returns, the product must be in the original packaging and must be unused. Delivery charges will be applicable for all returns and shall be deducted from the refund amount. However, we don’t return perishable (cakes and others) and food items.